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Charge 3 loosing time and not syncing

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‎11-18-2021 03:14 - last edited on ‎11-29-2021 15:39 by Fitbit Moderator

‎11-18-2021 03:14 - last edited on ‎11-29-2021 15:39 by Fitbit Moderator

This is the 4th replacement charge 3 that I have had all the previous ones had the same problem. First it starts to loose time, then it won't sync.  You try all the reloading etc that you're told to do but it doesn't work. So not even bothering with this one.

Is this a charge 3 problem. 

 

Moderator edit: updated subject for clarity

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‎11-29-2021 15:38 - edited ‎11-29-2021 15:43

‎11-29-2021 15:38 - edited ‎11-29-2021 15:43

Thank you for visiting the Fitbit Community, @Pangym.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for trying to get them resolved before contacting us.

 

To resolve syncing issues, we recommend following these troubleshooting steps.

 

In addition, you can set up your Tracker as a replacement device:

 

  1. Tap the Today tab EdsonFitbit_0-1638229058448.png, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Your Tracker should show the same time on your phone, however if after syncing it still shows the wrong time you can follow these steps to fix it.

 

If you have followed the instructions shared above without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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