help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 screen will not respond

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-27-2021 15:05 - last edited on ‎11-29-2021 15:11 by Fitbit Moderator

‎11-27-2021 15:05 - last edited on ‎11-29-2021 15:11 by Fitbit Moderator

My Charge 3 has died and its only just out of warranty. The screen will not respond and remains blank. Disappointed. Is there any hope?

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎11-29-2021 15:11 - edited ‎11-29-2021 16:41

‎11-29-2021 15:11 - edited ‎11-29-2021 16:41

Welcome to the Fitbit Community, @Christineini.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for the information provided.

 

Please restart your Tracker by following these instructions. In addition, you can perform a long restart:

 

  1. Tap the Today tab EdsonFitbit_0-1638227349975.png, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Whether the instructions above don't help, please try to change your clock face:

 

  • From the Today tab in the Fitbit app, tap your profile picture
  • Tap Charge 3 tile
  • Tap Clock Faces

 

Hope this helps.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes