Charge 3 loses Bluetooth connection

[Susie615]

Why does my charge 3 constantly lose Bluetooth. Every time I check I have to pair again, it’s annoying. 

Moderator edit: subject for clarity

[WilsonFitbit]

Hello @Susie615. Welcome to the community forums. 

I'm sorry for the experience and thank you for the information and for your question. At this time, I'd like to let you know that I'm not sure about what exactly could have caused the inconvenience, but take into consideration that there are factors that could be interfering between the connection with your Fitbit device and your phone. 

In this case, I'd recommend trying to remove the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.

*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request. Also, please make sure no other mobile devices are nearby as this can interfere with the set up or sync process.

Also, I recommend performing a restart to your Charge 3 by following the instructions here: How do I restart my Fitbit device? After the restart, please make sure that there aren't too many devices paired to your phone's Bluetooth. If so, I'd recommend trying to remove some of them and test the behavior of your Fitbit Charge 3. 

Hope this helps. 

[Susie615]

Hi

Thanks for your response, I tried everything you said but I’m still getting the same issue. Any other ideas?

[WilsonFitbit]

@Susie615 Thank you very much for your reply. 

I appreciate your help in following the suggested tips. At this time, I'd recommend trying to perform a long restart to your Charge 3 by following the instructions below: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

If the inconvenience persists, please get in touch with our Support Team and they will be able to further assist. You can get in touch with them through chat or over the phone, but phone wait times have been a little bit longer than normal. Click here to get connected. 

Hope this helps.