Charge 3 losing data

[KateT73]

Hi, my charge 3 keeps losing data - today at 1.20pm I had burned 1685 calories but at 1.41 pm, despite my step count having increased, I had dropped to 1230 calories being burned. Another example is last weekend I cycled 40 miles on Saturday & 40 miles on Sunday, and yet Sunday showed 500 calories less burned (all other exercise throughout the day was very similar). Any ideas? 

[MarreFitbit]

Welcome on board @KateT73, it's nice to see you around here! Thanks for bringing this to my attention. 

By any chance, are you manually logging activities sometimes? Typically, your data will be recalculated if you manually log an activity as the manually logged activity takes precedence over the steps you tracked while wearing your tracker at that point in time. For example, if I am wearing my tracker and walking and I reach 10,000 steps, then I go to the computer and manually log an activity that starts and ends at that point in time for say 1 hour, Fitbit will calculate how many steps you took and it may bring my step count to something below 10,000 steps. To clarify, activities should only be manually logged when you forget to wear your Fitbit.

I had a similar situation a while ago. I manually logged an activity but I entered the wrong time period for that activity so everything was a messed, because instead of entering 4 hours I put 40 lol, so you can imagine that.

So, in order for both of us to figure out where the issue is coming from, would you like to post me your Activity History (click here to go there). See my activity history below (I'm posting the picture I want from you):

I'm looking forward to your response. 

[KateT73]

Thanks for your reply, but I’m not manually logging - wouldn’t know how to!!!
This happens very often to me & it’s quite frustrating...


Sent from my iPhone

[KateT73]

[MarreFitbit]

Hello @KateT73, thanks for coming back and for the screenshots provided. 

Since you're not manually logging activities that could be overridden your data, I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account.

Please let me know if there's anything else I may do to assist. 

[Sargar]

I am having the same issue, and. It manually loading any data. How do I create a support request?