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Charge 3 losing previous day's data

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‎09-29-2020 23:24 - last edited on ‎09-30-2020 09:28 by Fitbit Moderator

‎09-29-2020 23:24 - last edited on ‎09-30-2020 09:28 by Fitbit Moderator

Hi, my charge 3 is counting & syncing today's steps, but as soon as I start collecting data for today it clears all previous days? It is not recording sleep either. I have spent hours the last few days trying various things in the help articles & nothing works. Can anyone please help? Thanks x

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