Charge 3 lost connection since 3.49 iOS App update

[GTP-CA]

Since the update my Charge 3 lost connection with IOS phone (that is updated). So I removed the watch from app and tried to reinstall but it won’t connect. Watch is next to phone and connected to charger. I tried restarting the phone and turning Bluetooth on and off…nothing

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @GTP-CA.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling and recommend connecting the tracker to the charging cable and confirming our complete troubleshooting instructions in Why can't I set up my Fitbit device?

Hope this helps. 

[GTP-CA]

I tried all of the things on that webpage about 4 times.

I also tried shutting down the phone and restarting it.

Now I removed the FitBit app from my phone and reinstalled it. And I removed the device from the app. I am trying to add the device back on the FitBit app. It says it has found the tracker and it says “connecting” but the connecting will spin for a half hour and then I give up. I’ve tried this last part 3 times now. The Fitbit is connected to its charger and is right next to the phone.

[GTP-CA]

I rebooted my FitBit device and then went through all the set up steps. Still won’t connect.

I just connected my Bluetooth speaker to my phone and that connects with no problem so it’s not my phone’s Bluetooth.

[LiliyaFitbit]

Thank you for your reply, @GTP-CA.

I appreciate your efforts and the additional details. Since the issue persists, I recommend getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.