help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 mot syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-27-2020 05:41

‎09-27-2020 05:41

My charge 3 is 6 months old and is not syncing properly. It won't record steps, sleep, heart rate even though it says the sync is complete. I have tried all the suggested steps I. E. Restarting the fitbit, restarting my phone, unpairing all other Bluetooth devices on my phone, let the battery die on my fitbit and recharged it again but nothing seems to work. 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎09-27-2020 07:35

‎09-27-2020 07:35

Hi @Sadie1234,

 

Contact Fitbit Support (link is at the bottom of the page) right away.  It sounds like it could be an issue with the battery.  Ask them for a Battery Test.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
Best Answer
0 Votes