Charge 3 no display

[Stephnrolo]

I’ve not worn or used my Charge 3 for a few months. I’ve just charged it up fully and there is still no display. The app is registering steps though. 
I tried removing it from the app and reconnecting but I can’t see the code on the screen. 
I’ve also tried changing the watch face and doing a reboot - but still no screen. 
There was a faint display at the top and bottom at first but that went. 
Is it broken?

[EdsonFitbit]

Welcome to the Fitbit Community, @Stephnrolo.

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for the information provided and for trying to resolve the issue before contacting us.

In addition to the regular restart you can try with a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

Whether this doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

See you around.

[ramanda787]

I have the same problem I was using mine and I could no longer see the screen. I’ve tried contacting customer support but, but every thing they ask me to do I need to be able to see the screen they don’t seem to realise the problem is I can’t see the screen in the daylight !!!

[EdsonFitbit]

Welcome to the Fitbit Community, @ramanda787.

Thank you for the information provided.

If after following the instructions provided by Customer Support you continue experiencing difficulties with your Fitbit Charge 3, please let them know in order to get further assistance. I'm pretty sure they will do their best to provide a high level of support.

Please let us know if you have any questions.

[Stephnrolo]

Thanks for this. I have tried it and now have a partial display (down the middle). I will chat online. 

[EdsonFitbit]

Thanks for your response, @Stephnrolo.

Feel free to contact Customer Support by visiting the link shared above.

On another note, you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.

See you around.