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Charge 3 no longer working

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‎07-27-2020 21:14 - last edited on ‎09-15-2020 13:06 by Fitbit Moderator

‎07-27-2020 21:14 - last edited on ‎09-15-2020 13:06 by Fitbit Moderator

Last week I reported that my Charge 3 was not holding a charge for even 24 hours. Now it isn’t even working at all. This is my third device in 8 months! First worked for 3 months; replacement sent to me didn’t work at all; then second replacement worked from March to July. I’ve cleaned it regularly following the recommendations so this is very frustrating!

 Please respond and let me know what can be done.

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‎07-28-2020 00:00

‎07-28-2020 00:00

How are you charging it?

See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery

 

If this doesn't help contact support. Use help link at top of forum

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

View best answer in original post

Best Answer
1 REPLY 1

‎07-28-2020 00:00

‎07-28-2020 00:00

How are you charging it?

See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery

 

If this doesn't help contact support. Use help link at top of forum

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer