help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 not charging

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-15-2020 15:31 - last edited on ‎09-24-2020 17:47 by Fitbit Moderator

‎01-15-2020 15:31 - last edited on ‎09-24-2020 17:47 by Fitbit Moderator

Hey everyone,

I have a new Charge 3 special edition. I’ve only had it since Jan 3 and it’s stopped charging. There’s a squiggly tiny battery icon overlaid on the home screen, but it won’t charge. I’ve tried different plugs and via laptop. Nothing. It won’t reset either. Can anyone advise, please? It’s hugely frustrating. 

Thanks so much,

Taz

x

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-17-2020 03:22

‎01-17-2020 03:22

It's great to see you here, @PinkTaz.

 

I understand how are you feeling and appreciate all the efforts in trying to fix this battery issue. If your Charge 3 isn't charging, I recommend taking a look at the help article: Why isn't my Fitbit device's battery charging? and follow the instructions provided there.

 

Let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes