Charge 3 not charging

[BYH]

I haven't charged my fitbit charger 3 since the quarantine has started cuz I wasn't going to gym obviously.

Now in some how i can't recharge it again.

The watch & charger both are fine so what the problem could be ?

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @BYH.

I am sorry to hear your Charge 3 tracker won't charge. I appreciate the additional details and I am here to help. I recommend following the troubleshooting instructions in this help article: Why isn't my Fitbit device's battery charging?

By the way, I've moved your post to Charge 3 board so we can keep our forums organized. 

Let me know how it goes, I'll be around. 

[BYH]

Hi,

Thanks for your reply.

I've tried them and it didn't work, my Fitbit Charge 3 isn't charging 😞

What to do ? 

[LiliyaFitbit]

Hi @BYH, thank you for your reply.

I appreciate your troubleshooting efforts. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.

[Julianna1000]

Mine isn’t charging either.

what to do?

[LiliyaFitbit]

Welcome to the Fitbit Community, @Julianna1000.

I am sorry to hear your device is not charging. I am glad to help. Before considering other options, could you please confirm if you've tried the troubleshooting instructions from this help article: Why isn't my Fitbit device's battery charging?

Looking forward to your response.

[Julianna1000]

Article was useless.
Yesterday charge did not take.
This morning I tried again and it’s working ok

Julie

[LiliyaFitbit]

Hi @Julianna1000, thank you for your reply. 

I am glad to hear you were able to charge your device. Thank you for posting the update here, I appreciate your time and feedback. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

Keep on visiting the forums!