Fitbit Charge 3 Screen only has pixels in top left.

[JordanO]

I’ve had my charge 3 for over a year now and this has only happened recently. I press the button to turn it on only some on the pixels in the top left turn on and they are in no particular order just in a group. I’ve tried both resets, looked at different forums but nothing works. The touch screen still works because I can swipe across and press on things like the meditation and they will begin to work. I can also set a timer from my phone and it will still go off as well as it still tracks my steps and sleep. 

Any help would be appreciated!

[AlvaroFitbit]

@JordanO It's nice to have you on board!

Let me help you with your Charge 3 screen not working and thank you for troubleshooting this issue. Since the tracker is still syncing I suggest you try changing the clock face.

Let me know how it goes.

[JordanO]

Thanks @AlvaroFitbit for the advice but it does not seem to have been fixed. Are there any other ways to get the Fitbit to work again?

[AlvaroFitbit]

@JordanO thank you for your update.

Since the issue persists I have created a ticket so our Support team can further assist you via email.

Keep me posted.