help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 screen does not work

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-28-2020 15:55 - last edited on ‎09-15-2020 13:06 by Fitbit Moderator

‎07-28-2020 15:55 - last edited on ‎09-15-2020 13:06 by Fitbit Moderator

For the last month the screen on my Fitbit has been glitching out. It won’t let me try to swipe to the other apps on it and I can’t even tell what time it is on it anymore. I tried resetting it, the short and long way, and still nothing has helped. How can I get it fixed??

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-29-2020 19:34

‎07-29-2020 19:34

Welcome to the Fitbit Community, @Ewingsammi.

 

I am sorry to hear your Charge 3 screen is glitching out. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. Since the steps you tried didn't help, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

I'll be around if you have any questions. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes