Charge 3 not charging

[Calicoturtle58]

I have a Charge 3 that will not charge. I’ve tried cleaning the back and charging pins according to the instructions on the website. I’ve also tried resetting it by depressing the button for 15 seconds while it is in the charging cradle. The green light on the back of it is off, so I suspect it has no charge. How may I revive it?

Moderator edit: format

[DavideFitbit]

Hello @Calicoturtle58, welcome to the Fitbit Community forums, sorry for the late response.  

Thank you for sharing this information regarding the problem you've been experiencing with your Charge 3 not charging and confirming that you already tried a few troubleshooting steps.   

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

Have a nice day, let me know if you have further questions. 

[Tanya510]

Hello, I have been experiencing the same issue. My Fitbit wasn’t holding charge for more than a day for the last week and then it died and won’t turn on. I left it plugged in for a full day but it still won’t turn on. I cleaned the charger and also tried resetting but it didn’t help. The app won’t connect. Please help, further assistance is appreciated.

Moderator edit: format

[DavideFitbit]

Hello @Tanya510, thank you for your reply and confirming that you're experiencing the same problem with your battery not charging, with the Charge 3 not turning on and that you already tried all the suggested steps to clean the contacts.  

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know about the outcome.