Charge 3 not charging

[Meagy]

The last 3 days I've had multiple issues. 

1) My screen went entirely black and when pressing buttons would vibrate continually. Tried a soft and hard reset, still no change. Could not sync or do anything. Then randomly started up again. 

2) When connected to charger it will not hard reboot. It just gives me a black screen and thr continual vibration. I contacted customer support and this was the only advice they could give me. 

3) Currently not charging at all. Will not vibeste to acknowledge proper connection, will not reboot, will not sync, won't even turn on. 

Customer support offered me a 35% discount code but I'm debating if it's even worth it if their products break after a year. 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Meagy, welcome to the Community Forums! 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Since you already received assistance from our Customer Support team, I’d suggest you contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be around.

[Meagy]

I'd love to contact customer support but it does not work at all, it gives me an error message.

The warranty policies isn't the issue, my FitBit is only 2 months out of my 1 year warranty and is now completely unusable. Ive also been seeing dozens with the same issue making me much more leery about getting another FitBit product for it to break again very quickly. 

Today it started registering activity without me even wearing it or moving around (claiming i had 48,000 steps). The heart rate sensor does not work either so it won't even register that portion of the app either.