Charge 3 not charging

[emie98]

ive recently been having problems with the fitbit and dont know what to do, it has for some reson stopped charging when the charger is connected, i know its not the charger as ive tried mums fitbit with the charger. i dont know if its a faulty tracker or weather i need to be looking for a new watch. i can pair and unpair my tracker but not charge it or turn it off (holding the back button for 15 seconds) any help would be grately appreciate

Moderator Edit: Clarified subject

[AlvaroFitbit]

@emie98 It's nice to have you on board!

Let me help you with your Charge 3 not charging and thank you for trying a different charging cable. Try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. You can follow these instructions to help your device charge.

Let me know how it goes.

[emie98]

@AlvaroFitbit   still not working. ive made sure its clean and is connected properley, ive tried all the ports and multiple USB plugs 

[AlvaroFitbit]

@emie98 thank you for the update.

Since the issue persists I suggest you let our Support team can further assist you. I noticed that you already have a ticket with them so please work with the team to find a solution. I also updated what you have posted here so they know these details.

Keep me posted.