help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 not charging

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-30-2021 08:42 - last edited on ‎01-31-2021 04:15 by Fitbit Moderator

‎01-30-2021 08:42 - last edited on ‎01-31-2021 04:15 by Fitbit Moderator

my charge 3 won’t charge. Points are clean on both device a d charger. Tried to reboot but this doesn’t work either. 

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-31-2021 04:50

‎01-31-2021 04:50

@Juliedady I hope you're doing well!

 

Let me help you with this and thank you for troubleshooting this issue. You can follow some additional instructions to help your device charge. 

 

Let me know how it goes.

 

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes