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Charge HR Still not syncing after update

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‎01-30-2021 05:52

‎01-30-2021 05:52

My charge HR is Still not syncing with my android even after latest update. I realize its an older model but the function is perfect and worked perfectly before all this syncing stuff happened. I even deleted app and reinstalled. Also it wont let me contact any sort of support or help. Wouldnt be so frustrating if I could talk to someone to at least know it will eventually be fixed. Everything jist keeps telling me to install update which I have.

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‎01-31-2021 04:55 - last edited on ‎04-29-2025 11:33 by Fitbit Moderator

‎01-31-2021 04:55 - last edited on ‎04-29-2025 11:33 by Fitbit Moderator

@JamieP09 It's great to see that you've visited the Fitbit Community!

Sorry to hear about this. You can try the following:

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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