Hello @Mbush2. Welcome to the community forums!
Regarding your question, I'd like to let you know that if you know someone who has the same Fitbit model, you can borrow their charging cable to see if the issue is with your own charging cable.
You can also verify the connection between your Charge 3 and the charging cable; if it's loose, then the issue could be solved by getting a new charging cable, but if it's the tracker itself, you can find the factors that could impact the battery by clicking here.
On a side note, I was able to see that you have reached out to our Support Team and they have provided information and assistance. If you still have additional questions or inquiries, I recommend replying back to them and they will be more than glad to continue assisting you.
See you around.
Wilson M. | Community Moderator, Fitbit.
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
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