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Charge 3 not counting steps or KMs correctly.

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‎06-11-2020 08:56 - last edited on ‎09-16-2020 11:31 by Fitbit Moderator

‎06-11-2020 08:56 - last edited on ‎09-16-2020 11:31 by Fitbit Moderator

My charge 3 was working perfect until 2days ago. I walk the same road everyday so I know the distance & it has been counting it correctly for the last 2 months but over the past 2 days it only counts half the journey. Please help. Thanks.

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2 REPLIES 2

‎06-12-2020 01:06

‎06-12-2020 01:06

Mine started doing this on Monday evening after I synced with the App while my Sh**bit Charge 3 was charging.

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‎06-12-2020 02:33

In response to Moler-Inc

‎06-12-2020 02:33

I contacted Fitbit customer service & no luck. They said they'd try find a solution then cut me off.. 😂 

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