Charge 3 not getting call/text notifications

[Eyebrowlady]

Fitbit Charge 3 doesn’t notify me of text messages or phone calls from my Galaxy S9.

Moderator edit: subject format

[AmandaHa]

I have the same issue with the Huawei p20 pro. Doesn't connect for text/call notifications. My husband went through all options and basically told by Fitbit support 'tough!' 

Gutted as I've wanted one for over a year! 

[2kids]

I have a samsung s9 and I restarted my fitbit charge 3 and my phone and still not getting call and text notifications 

[Papoose_1]

How can I get calls and text messages on my Fitbit charge 3?

[VRake]

Open fitbit app
And click on charge 3 watch image at the top
Click on notifications and enable calls
To check call notifications click on send a call notifications as shown in
image.

[owensjj]

I have had this issue several times. I just recently had to uninstall everything to get the latest firmware update and now my text/call notifications are once again gone. I have tried everything. This charge3 is the single glitchiest/unreliable piece of techonology I have owned in the past 20 years and 2nd place is not even close.

[tomm62]

I have just recently gotten mine to work after a couple weeks.  What is being left out of the info you are being given is:

Open the app on your phone

Tap the icon in the upper right hand corner

Tap where your Charge 3 is. (In devices)

Scroll down to "General"

Tap "notifications"

Tap where it ask for you to accept notifications

Then you can select each item you want turned on or off.

Good luck!  Hope this helps!

[jnico61]

Thanks for your reply but have been on with support 2x for an hour or more, did the current update and still no texts.  Supposedly something the support team is aware of and "working on"...it's been months! Calls sometimes come through.  Glad it worked for you though 🙂

[Tucke6578]

I’m have the same problem not receiving text/call notifications on my iPhone 7 Plus. It worked for two weeks. No my charge three will not pair to phone or iPad. I have turned off removed app and nothing seems to work.

[SunsetRunner]

I had the same issue and the only thing that worked was to first forget your device on Bluetooth then forget it on the Fitbit app then add it back.  Just make sure you sync prior or you’ll lose what’s in your device.  Also, this fixed it for 2 days then I had to do it again.  There is an obvious large scale problem that Fitbit won’t acknowledge since many are experiencing the same issue.

[SunsetRunner]

I had the same issue and the only thing that worked was to first forget your device on Bluetooth then forget it on the Fitbit app then add it back.  Just make sure you sync prior or you’ll lose what’s in your device.  Also, this fixed it for 2 days then I had to do it again.  There is an obvious large scale problem that Fitbit won’t acknowledge since many are experiencing the same issue.

[HeleneS]

how do I get text message notifications on fitbit charge3?  I've restarted, turned it on and off, blue tooth is ON.  Notifications in settings is ON.

[SunsetRunner]

The one thing that temporarily worked was to forget your watch in your Bluetooth settings and in the Fitbit app, then reinstall like it was a new device. Hopefully that will make it work for you for a longer time than what it did for me. However I was also informed by support that there is a known issue affecting notifications and they are working on it.

[owensjj]

I have had to go as far as:
Forget my Fitbit on the App
Restart my phone and fitbit
Pair them up again.
Sometimes it takes several tries. I once had to uninstall the whole App and
set everything up again

[micheletp]

My app is up to date and I have rebooted twice. Texts notifications stopped coming through yesterday. How do I fix it?

[M3Raye]

If you are on android try using a different messaging app.. that solved my issues with receiving text on my fitbit

[SunsetRunner]

Thanks, I’m using an iPhone. Fitbit acknowledged to me that this a known issue and they are working on it.

[divado2001]

Same problem, now waiting for Fitbit support to develop a fix

[micheletp]

How long has yours been out?  Mine is over a month.  It seems that it doesn’t stay blue tooth connected.  It worked forn1 day last week and then stopped. I don’t understand why some work and some don’t and they blame Apple update. If that was the case, everyone would experience the same problem. At some point they have to try to give me a new one don’t you think?  

[SunsetRunner]

I got mine in December and had issues a few weeks later. After my posts, they sent me an email stating the device is not defective and it is a known issue that they are working on, but that was two months ago. No fix yet and I don’t understand how they declare it not defective when it doesn’t do what so many paid for it to do. I bought a relative the same model and she has issues. Her phone is an Android. I have been looking at Apple watches, since I am very disappointed in Fitbit’s response.

[divado2001]

I’m not sure mine ever worked and yes, I do think we should get a replacement

Sent from my iPhone