Charge 3 not movement sensitive or vibrating

[Debmiester]

When my strap broke, my charge 3 was inactive. When I strapped it back on the it hasn't been vibrating as it use to, so I'm not receiving text messages, calls, calendar reminders etc. Also the face was dimmer than normal so I changed it to brighter. But I haven't been successful in getting it to provide usual vibrations. The settings look all set up. I've tried a reboot and turned of all settings and reset but still it's not working. Any ideas?

[JuanFitbit]

Hi @Debmiester , thank you for your information and efforts. 

Please hold the button of the Charge 3 for 3 seconds. You'll see the Quick Settings Menu.

Make sure, that the Don't disturb- and Sleeping mode are off. 

To change the settings just tapp on it. 

Let me know how it goes. 

[Debmiester]

Thanks Juan

Still non responsive! Not sure what else I can do.

[Debmiester]

Hey Juan thanks for your help. I'm now getting vibrations for calls, messages and steps. The only thing that's not working is it showing time etc when I turn my wrist. Any ideas?

[JuanFitbit · Accepted solution]

Hi @Debmiester , thank you for your reply! I'm glad to hear that your tracker is vibrating with the notifications. 

Please go again to the quick settings, and check that Screen Wake is on. This option is for the wrist movement. 

Let me know how it goes. 

[Debmiester]

Sorted!!! Thanks for you support and patience. Warm regards, DebSent from my Galaxy

[JuanFitbit]

Hi @Debmiester , thank you for your reply. I'm glad that I could help. 

Please don't hesitate to post again, should you need further assistance.