Charge 3 not receiving notifications from iOS device

[SunsetRunner]

my charge 3 won’t get any notifications from my iphone even though the Bluetooth is on and all day sync is on. It worked fine yesterday and now not working at all. I tried all of the troubleshooting tips including rebooting the device and uninstalling and reinstalling the app. All of my settings are correct. Not sure why it worked yesterday and stopped working today? Any thoughts?

Moderator edit: updated subject for clarity

[MarreFitbit]

Hello there @SunsetRunner, welcome to the Community Forums. Thanks for taking the time to troubleshoot the notification issues between your Charge 3 and your iOS device prior to contacting us. 

We’re aware that some customers may experience a compatibility issue with notifications after updating their iPhone to iOS 13. Find help here.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[lelkes]

Have you tried to restart your iOS device?

[KristineF]

I am having this same issue but only with text messages.  Phone call's and messages from other apps (ie facebook messenger) are working.  I have done all the steps for the "fix" and text messages notifications are still not appearing.  So frustrating!  What are my next steps and when will this be resolved?  We are aware of the problem doesn't seem to be fixing it!

[lelkes]

I understand your frustration, but unfortunately I can't help, for me so far it works perfectly*knock on wood*

[MarreFitbit]

Hello there @KristineF, thanks for stopping by. What you're experiencing is also related to what I shared here. We're really sorry to hear that you're going through this situation too. 

We'll make sure to keep you posted as soon as we may any updates.

Thanks for helping out @lelkes.

Let me know if you have questions present. 

[KristineF]

I know this is not your fault.  But it is extremely frustrating that this continues to be an issue.  And the lack of action shows this is not a priority for anyone.  I have given this device a negative review in the health/fitness group I am in.  I have also let them know that fitbit/apple seem unconcerned that this is happening since there is no progress being made.

[KristineF]

Several times.  I have also delete the fitbit app off my phone and reloaded it.  I have deleted my fitbit charge off the app and readded it.  None of the steps they have provided work.