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Charge 3 not receiving notifications

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‎07-24-2020 08:57 - last edited on ‎09-15-2020 13:20 by Fitbit Moderator

‎07-24-2020 08:57 - last edited on ‎09-15-2020 13:20 by Fitbit Moderator

I just got a new phone and now am not receiving any alerts on my Fitbit.

 

 

Moderator Edit: Clarified subject

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‎07-30-2020 07:47 - last edited on ‎05-13-2025 04:57 by Fitbit Moderator

‎07-30-2020 07:47 - last edited on ‎05-13-2025 04:57 by Fitbit Moderator

It's great to see you around, @waynejean.

If your Charge 3 isn't receiving notifications, I recommend taking a look at the help article: How do I get notifications from my phone on my Fitbit device? and follow the instructions provided there.

Let me know how it goes.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎07-30-2020 10:31

In response to AlejandraFitbit

‎07-30-2020 10:31

I did everything to recieve notificatons and also restart boht devicies but non of them work.. Its always wants me to restart my phone.. there is no another devicies connected Via Bluetooth. I am very sory to leave my Xiaomi.. its never losts connection Any time and never stopped notification. i choose fitbit to answer calls, and sand quick message Via WhatsApp.. BUT NOT WORKING...

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‎07-30-2020 11:38

In response to EDeniz

‎07-30-2020 11:38

I'm having exactly the same problem, tried everything suggested, would be curious to know the solution

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‎07-30-2020 15:55

In response to Saluki777

‎07-30-2020 15:55

I took it to T-Mobile and they fixed it. Something about "enable" has to be
on which I thought it was. It works fine now.
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