Charge 3 not receiving notifications

[Kandi12]

I've tried all the troubleshooting that I can find and my charge 3 won't receive any notifications since the update

[Akas]

Hi @Kandi12 its maybe because of the compatibility of your device ... can you please tell me what device you have paired to the charge 3

[Kandi12]

It's a Samsung s20. It was literally working 2 days ago


Sent from my Galaxy

[Akas]

Ok so the device is outdated so it is no longer compatible with Fitbit sorry

[Kandi12]

The charge 3 is outdated? I only got it in may



Sent from my Galaxy

[Akas]

@Kandi12 I am talking about your phone

[Kandi12]

It's a brand new phone!!! It worked 2 days ago so how it suddenly isn't compatible?


Sent from my Galaxy

[Rich_Laue]

Have you looked at the tips? You mention an update, but nothing about what update, phone, Fitbit App, or Charge 3? Often with a phone or app update, permissions get reset. 

There are also some android tips worth reading. 

My phone is an S8 and almost 4 years old. 

[Kandi12]

Yeah I've looked at the tips. It was an update to the Charge 3



Sent from my Galaxy