Charge 3 not receiving notifications

[Slumbergirl]

Not getting texts and phone calls on my tracker

Moderator edit: subject for clarity

[WilsonFitbit]

Hello @Slumbergirl. Welcome to the community forums! 

Thank you for the detailed information. At this time, I'd recommend making sure that your Charge 3 hasn't gone into sleep or DND mode. When any of these settings are activated: 

• Notifications don't cause the tracker to vibrate or the screen to turn on.
• The screen's brightness is set to dim.
• Turning your wrist won't cause the tracker’s screen to turn on.

To change this, press and hold the button, and swipe left to access the quick settings screen. Tap a setting to turn it on or off. When you turn off the setting, the icon appears dim with a line through it. For more information, see How do I navigate my Fitbit device?

If the information above isn't applicable, I recommend following all the troubleshooting steps suggested in this help article: 

How do I get notifications from my phone on my Fitbit device?

Hope this helps.