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Charge 3 not receiving text notifications only calls

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‎01-09-2020 17:26 - last edited on ‎09-27-2020 16:58 by Fitbit Moderator

‎01-09-2020 17:26 - last edited on ‎09-27-2020 16:58 by Fitbit Moderator

When I got my charge 3 i was receiving text messages and calls , now I can just get some calls and no text messages at all.I have tried everything that has been recommended , can anyone give any other input on this 

 

 

Moderator edit: updated subject for clarity

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‎01-10-2020 06:38

‎01-10-2020 06:38

Hello @sherald, welcome to the Community Forums. Thanks for letting us know about this issue and for taking the time to troubleshoot it prior to posting here.

 

We’re currently working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎01-10-2020 06:38

‎01-10-2020 06:38

Hello @sherald, welcome to the Community Forums. Thanks for letting us know about this issue and for taking the time to troubleshoot it prior to posting here.

 

We’re currently working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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