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Charge 3 not receiving text notifications

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‎01-07-2020 07:04 - last edited on ‎09-27-2020 19:53 by Fitbit Moderator

‎01-07-2020 07:04 - last edited on ‎09-27-2020 19:53 by Fitbit Moderator

I have a Charge 3 and it is paired with my Samsung Galaxy S10e. The text notification feature is not working, even though it has been working correctly until this past weekend. All other notifications (phone calls, calendar, etc. work correctly.) I have taken the following steps with no resolution:

  • Verified that the correct messaging system is selected in the Fitbit app...notification section.
  • Reset the Fitbit
  • Unpaired and paired the Fitbit with my phone.
  • Unpaired, deleted App, restarted phone, installed app, paired device.
  • Notifications are cut on.
  • Changed messaging apps (from Samsung Messages to Verizon Message+)

Any help/advice will be greatly appreciated!

 

 

Moderator edit: subject for clarity

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2 REPLIES 2

‎01-08-2020 10:17

‎01-08-2020 10:17

Welcome to the Community, @BrentC72.

 

Thanks for troubleshooting this notifications issue and for letting us know about it. We are aware of the problem and are working to resolve it as quickly as possible, sorry for any inconvenience it's caused and appreciate your patience and look forward to getting you back on track.

 

Please let me know if there's anything I may do to assist you in the meantime.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎01-08-2020 12:59 - edited ‎01-10-2020 10:08

In response to AlejandraFitbit

‎01-08-2020 12:59 - edited ‎01-10-2020 10:08

Glad to hear this is a known issue as I have been ready to take a hammer to my charge 3 after doing all the trouble shooting tips multiple times!  I have an S10+.  

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