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Charge 3 not registering sleep

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‎07-22-2020 10:38 - last edited on ‎09-15-2020 13:23 by Fitbit Moderator

‎07-22-2020 10:38 - last edited on ‎09-15-2020 13:23 by Fitbit Moderator

I ordered my Fitbit Charge 3 in April. Two days ago it stopped measuring sleep. It was fully charged when I went to bed. It synced at 3 a.m. and has since stopped working. What a disappointing thing to happen.

 

 

Moderator Edit: Clarified subject

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‎08-03-2020 11:40 - last edited on ‎05-13-2025 04:28 by Fitbit Moderator

‎08-03-2020 11:40 - last edited on ‎05-13-2025 04:28 by Fitbit Moderator

Welcome to the Community, @DUNNCL.

I understand how are you feeling. If your tracker isn't registering your sleep information, I recommend trying the following:

  1. Manually sync the Fitbit. See instructions in the help article: How do Fitbit devices sync their data?
  2. Restart the Fitbit. See instructions in the help article: How do I restart my Fitbit device?
  3. Try sleeping with the Fitbit on your non-dominant hand.
  4. If steps 1-3 don't work, I suggest manually logging your sleep to reflect the time slept. See instructions in the help article: How do I edit my sleep history in the Fitbit app?

Let me know the outcome.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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