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Charge 3 not responding

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‎11-23-2020 15:36

‎11-23-2020 15:36

After not wearing my charge 3 for a couple months, I went to charge it and wear it. However, upon trying to charge it won't turn on. I've tried resetting it by holding the button for 10-60 seconds. I get a vibration but there is never a "smiley face" or any indication that it is working. I've tried several times today to try and get it to work with no luck. Its been on multiple chargers now for several hours and nothing is working.

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‎11-23-2020 17:10

‎11-23-2020 17:10

Mine is locked up and all the "connect the charger and push the button" stuff does nothing. It's just a brick at this point and not even a year old.

 

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‎11-25-2020 11:04

In response to larrykier

‎11-25-2020 11:04

@watkins141 @larrykier Welcome to the Fitbit Community! It's great to have you here!

 

 

Let me help you with your Charge 3's not working and thank you for troubleshooting this issue. Since the issue persists I have created tickets so our Support team can further assist you both via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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