help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 not synching

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-03-2022 08:57

‎03-03-2022 08:57

Use my PC to download, sync and charge. All of a sudden tracker will not sync...will still charge. Have tried rebooting and changing dongle outlet. Also it will not download/accept new update. Any help?

Kit

Best Answer
Labels:
0 Votes
5 REPLIES 5

‎03-03-2022 10:41

‎03-03-2022 10:41

Hi @KitK Windows 10? See Page 7 of the User Manual

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎03-03-2022 13:00 - edited ‎03-03-2022 13:00

In response to Odyssey13

‎03-03-2022 13:00 - edited ‎03-03-2022 13:00

Welcome to the Fitbit Community,  @KitK. I'm sorry to hear your Charge 3 is not syncing and thank you for sharing the steps you have tried.

 

Please follow advise that @Odyssey13 shared with you. Which operating system does your computer have? Have you tried syncing your tracker with a mobile device?

 

Thank you for your advise @Odyssey13.

 

Have a nice day. 

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
Best Answer

‎03-07-2022 07:17

In response to AndreaFitbit

‎03-07-2022 07:17

Thank you, Andrea and Odyssey for the suggestions. I never thought about that my computer had been re-formatted. Ended up uninstalling and starting over...working fine.

Kit

Best Answer

‎03-07-2022 07:24

In response to KitK

‎03-07-2022 07:24

Love happy news first thing Monday morning. Thanks for sharing @KitK 

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎03-08-2022 12:01 - edited ‎03-08-2022 12:02

In response to Odyssey13

‎03-08-2022 12:01 - edited ‎03-08-2022 12:02

Thanks for getting back to us @KitK. I'm glad to hear that your Charge 3 is syncing again.

 

As  @Odyssey13 said, those are happy news. 😀

 

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Have a nice day! 

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
Best Answer