Charge 3 not synching

[KitK]

Use my PC to download, sync and charge. All of a sudden tracker will not sync...will still charge. Have tried rebooting and changing dongle outlet. Also it will not download/accept new update. Any help?

Kit

[Odyssey13]

Hi @KitK Windows 10? See Page 7 of the User Manual

[AndreaFitbit]

Welcome to the Fitbit Community,  @KitK. I'm sorry to hear your Charge 3 is not syncing and thank you for sharing the steps you have tried.

Please follow advise that @Odyssey13 shared with you. Which operating system does your computer have? Have you tried syncing your tracker with a mobile device?

Thank you for your advise @Odyssey13.

Have a nice day. 

[KitK]

Thank you, Andrea and Odyssey for the suggestions. I never thought about that my computer had been re-formatted. Ended up uninstalling and starting over...working fine.

Kit

[Odyssey13]

Love happy news first thing Monday morning. Thanks for sharing @KitK 

[AndreaFitbit]

Thanks for getting back to us @KitK. I'm glad to hear that your Charge 3 is syncing again.

As  @Odyssey13 said, those are happy news. 😀

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Have a nice day!