Charge 3 not syncing and losing time

[Nikki2207]

I purchased my charge 3 in October 2019 and took out an extended warranty. 2 x replacements in 2020. Now it's gone wrong again. Has anybody solved this issue as it feels like my time is going backwards?

[EdsonFitbit]

Welcome to the Fitbit Community, @Nikki2207.

Thank you for the information provided.

To resolve syncing issues, we recommend following these troubleshooting steps.

Whether this doesn't help, you can set up your Fitbit Charge 3 as a replacement device:

1. Tap the Today tab Fitbit logo, and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Once the Tracker gets synced, the time should get fixed automatically. In case you want to change it manually, please follow these instructions.

If you have any question, please let us know.

[VeganCraig]

Hi @EdsonFitbit , unfortunately I'm having the same issue - I've tried resetting and following the troubleshooting, but my Charge 3 still isn't connecting to my phone.

Can you please make any suggestions to help me?

This is the second Charge 3 that I'm having issues with!

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @VeganCraig.

Thanks for the information provided and for following our troubleshooting steps.

If you are having difficulties to set up, please follow these steps.

Whether this doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

See you around.

[VeganCraig]

Thanks for your response.
Unfortunately, the troubleshooting still doesn't work.
I've clicked on the "contact support" link, but I don't have Twitter and there's no other way of reporting this problem on that screen.

Can you log my complaint/issue with customer service?
Thanks

[VeganCraig]

@EdsonFitbit sorry to bother you, but any update on this?

[Nikki2207]

Hi

I have just received a replacement after a long, hard fight with them.

Kind regards

Moderator edit: personal info removed

[EdsonFitbit]

Thanks for your responses, @VeganCraig @Nikki2207.

@VeganCraig, I just created a case with Customer Support. Please check your inbox over the next days. They will let you know how to proceed as soon as possible.

@Nikki2207, I'm glad to hear that you've received a replacement. Thank you for letting us know.

See you around.