Charge 3 not syncing and losing time

[Possum65]

My Charge 3 is 10 months old and is losing time (2hrs approx. over a 24 hr. period) and is not syncing. My husband has an inspire 2 and we have different logins on the same phone. His speaks to the phone clearly and mine is left wanting. help. My charge 3 surely should last longer than 10 months?

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[WilsonFitbit]

Hello @Possum65. Welcome to the community forums. 

I'm sorry for the experience and thank you for the detailed information. I'd like to let you know that the time on your Charge 3 should fix itself after completing the syncing process. In this case, if your tracker is refusing to sync, I'd recommend following some troubleshooting steps suggested in this help article: Why won't my Fitbit device sync?

In case the Charge 3 has been unpaired from your Fitbit account, I'd recommend setting it up again by following the instructions here:

How do I set up my Fitbit device?, Why can't I set up my Fitbit device?

Hope this helps. 

[Possum65]

Thank you, will give it a go 🙂

[WilsonFitbit]

@Possum65 It's been a pleasure. 

Hope those tips help. 

Have a great day. 

[Possum65]

So, what has happened is that the watch tries to sync. The 4 digit number shows and is immediately taken off and anxious is left in its place. It attempts another 2 to 3 times yhen seemingly gives up. There is communication but no follow through

[Kasmith86]

This is what is happening with mine! Go to bed with the right time wake up with it behind. By the end of the night it’s two hours behind. I have tried a hard reboot. Did nothing! Removed it from Bluetooth. Didn’t help!! Mine is not even 10 months old. I’m annoyed. I’ll be phoning tomorrow. I’ve never be able to get text message notifications. Not sure why! 

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[Possum65]

That is exactly what is happening to mine right down to the same age of the
watch (I bought mine last august)

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[WilsonFitbit]

Hello @Kasmith86. Welcome to the community forums. @Possum65 Thank you very much for your reply. 

@Possum65 I appreciate your help in following the suggested steps and thanks for the additional details. Since the inconvenience has persisted, I recommend reaching out to our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times are longer than normal, so I recommend initiating a chat. Click here to get connected. 

Also, make sure to explain the inconvenience and the troubleshooting steps you've followed, this way they can assist you from there.

@Kasmith86 I'm sorry for the experience and thank you so much for the troubleshooting steps you tried. I was able to see that you contacted our Support Team and they provided information and assistance. If you still have questions or inquiries about the outcome of your case, I recommend replying back to them and they will be glad to continue assisting you. 

See you around.