Charge 3 not syncing and time is wrong

[AlexaM9]

I've the last few days !y charge 3 has started to loose time. It is currently 50 minutes slow and will not sync with the app.

I have deleted the app and reinstalled, even deleted and declined the device to my fitbit account with great difficulty. The device will.still not sync, the app states it cannot find the tracker.

Very frustrated and disappointed at the issues. Lots of people seem to be having the same difficulty with no answers.

[WendyB]

Remove it from your Bluetooth on your phone and try to set it up again

[Mh2909]

This happened to me the other day. Put it on charge and reset it by holding the side button down for about ten seconds. That should sort it 

[AlexaM9]

Thanks, I've tried that and it synced once.

I'm now having issues getting it to reconnect to the app - the device not found message has returned! 

[AlexaM9]

Thanks. I removed the app and fitbit from my account and set it up once again. This took over an hour as it would register past the commecting screen.

I have since connected it, and reset again.

The time is back on track, but I still can't sync with the app.

Any ideas?

[EdsonFitbit]

Welcome to the Fitbit Community @AlexaM9.

I'm sorry to hear that you've experienced difficulties to set the time and sync your Fitbit Charge 3. Thank you for the information provided and for trying to resolve the issue before contacting us.

I noticed that you've recently been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support as soon as possible. Thank you for your patience.

Thanks for your support @WendyB @Mh2909.

If you have any question, please let us know.