Charge 3 not syncing and won't pair

[Linzij24]

Am very frustrated as my fitbit was working fine until this last update.  Since then it has lost time and stopped syncing so I followed all the instructions and unpaired it. Deleted app, turned Bluetooth off, rebooted my phone and even rebooted the fitbit. 

Then tried to set it all up again, it recognises the tracker but still won't pair with it.    My phone is a Huawei p30 lite.

It's just now driving me mad. 

Linzi 

[JuanJoFitbit]

Hi @Linzij24, it's great to see you in our Fitbit Community. I'm sorry to hear that your Charge 3 is not syncing and the time is off. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. Finally, monitor your tracker for the next 24 hours and see if it syncs and shows the correct time properly.

Keep me posted on the outcome.

[Linzij24]

Thank you for your assistance.  It finally synced and time has sorted itself out too. 

Many thanks 

Kind regards 

Linzi