help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 won't sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-21-2020 05:47 - last edited on ‎09-22-2020 06:16 by Fitbit Moderator

‎09-21-2020 05:47 - last edited on ‎09-22-2020 06:16 by Fitbit Moderator

Charge 3 hasn't synced since 19th Sept tried switching Bluetooth on off no good. Presume this is something Fitbit have done yet again!

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎09-22-2020 06:15

‎09-22-2020 06:15

Hi @Lindarhasa, it's great to see you in our Fitbit Community. I'd like to follow up and help you with your Charge 3 since it stopped syncing with your phone. By the way, thank you for trying to get this issue resolved before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest. After this, monitor your tracker and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes

‎09-23-2020 00:14

In response to JuanJoFitbit

‎09-23-2020 00:14

Tried all that nothing works! Didn't touch it yesterday and it randomly synced at 15.51! This morning it won't sync again. Been here before a year ago it stopped working after a Fitbit update to app having worked perfectly for months - I was without it for months! Numerous phone calls emails messages (all documented) in the end Fitbit wouldn't help or refund and started ignoring my messages. I know it was the Fitbit update that caused it. Very strange your latest update was 14th Sept and it stopped syncing after that. If it doesn't get sorted im going to Trading Standards with all my evidence! 

Best Answer
0 Votes