Charge 3 not syncing automatically and previous step days are erased

[MargKT]

Replacement fitbit does not automatically synch. When it finally does synch., it doesn't store my achievements for previous days. Says zero steps etc. 

Moderator edit: subject for clarity

[WilsonFitbit · Accepted solution]

Hello @MargKT. Welcome to the community forums! 

Thank you for the detailed information. If your Charge 3 is having any inconvenience to sync automatically when you open the App, I recommend following the troubleshooting steps from this help article: Why won't my Fitbit device sync?

Also, please try to perform a restart by doing the steps here: How do I restart my Fitbit device?

Hope this helps. 

[Varrick]

I can confirm that this worked for my similar situation:

https://help.fitbit.com/articles/en_US/Help_article/1866.htm?Highlight=sync

[WilsonFitbit]

Hello @Varrick. Welcome to the community forums! 

I'm glad to hear that the link with troubleshooting steps worked for you! 

Have a wonderful day!