Charge 3 not syncing steps to Challenges

[Kato1976]

I have been for a walk this morning and managed to get 13K steps-

its registering on my dash board but not tracked as exercise or not updating on my work week hustle challenges. Sleep didn’t track either.

i have tried to reboot and turn off Phone- any ideas 

Moderator edit: updated subject for clarity

[MarreFitbit]

Welcome to the Community Forums @Kato1976! Thanks for already restarting your iPhone. Nice way to go!

If your steps aren't syncing to your challenges, below are possible reasons for this issue:

1. Your steps have fully synced to our database but you're not viewing the mobile app dashboard in Live Data Mode. (Live data mode would show the word "connected" under your tracker tile). 
2. You manually logged an activity. Steps from manually logged activities do not count toward challenges; only steps recorded by your tracker or MobileTrack are counted toward challenges. 
3. You used MobileRun to track GPS data with your app. Only steps recorded by a tracker or MobileTrack are counted toward challenges. 
4. All challenge participants are not in the same time zone. 

I also recommend waiting 15 minutes after syncing your Fitbit data to see if your challenge updates.

Let me know if you need further assistance, I'll be around. 

[Kato1976]

Its saying connected and still the challenges won’t update.
I have removed the challenge with the person in a different time zone (I never had this trouble with the surge)
I only tried to manually add the activity as it wasn’t registering at all for me- I then deleted it!
I’m really frustrated with the charge 3 and it’s supposed to be the most advanced

Sent from my iPhone

[MarreFitbit]

Hello there @Kato1976! I totally understand how you feel. Thanks for letting me know what you've done so far in order to solve the syncing issue with your Challenges. 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 

I'll be around if you need further assistance. 

[RToney]

I’m having the same problem and followed the instructions given. I’m still having the problem of my steps not showing in the work week hustle. The problem suddenly started within the last couple of weeks. Is there a problem with the Charge 3? What else can I try?