Charge 3 not syncing steps

[Helenbornholdt]

Why don’t I have steps anymore?

getting fed up with the updates

Moderator edit: updated subject for clarity

[Rich_Laue]

Is this dashboard in the Fitbit all on some unknown device? Does the app show that your tracker is connected to your fitbit account? 

[MarreFitbit]

Hello there @Helenbornholdt, thanks for stopping by. I am sorry to hear that you are going through this situation. 

If your Charge 3 is not syncing to your Fitbit app, please follow the troubleshooting steps provided in the help article: Why won't my Fitbit device sync?

Thanks for your help @Rich_Laue.

[Helenbornholdt]

Had the same icons forever... suddenly no steps tracker... yes my charge 3 is a fit bit and after messing with it I finally got all the trackers back, but now in different order. Don’t know why

Sent from my iPhone

[MarreFitbit]

Thanks for getting back @Helenbornholdt.

If your tiles are no longer in order, I'd recommend taking a look at the article: How do I remove or rearrange stats on the Today Tab in the Fitbit app? 

However, if you're talking about the shortcuts on your Charge 3, see: Can I reorder the exercise shortcuts on my Fitbit device?