Charge 3 not syncing with Android phone

[Curdles]

Please help, my charge 3 stopped syncing with my android phone 3 nights ago, I've literally done everything with it to sort it out, it states on my android that it has found my tracker then keeps going back to say turns off all Bluetooth items etc. I've uninstalled, reinstalled rebooted, change charges, plug sockets you name I've tried it all except a factory reset which I really don't want to have to do as I don't want to lose any data but if I must I will. This is so frustrating and annoying this is a second replacement and the second since January now it's out of warranty and I'm now considering leaving Fitbit. Their getting 2 big for their boots and their customer service stinks.

[JulsClef]

I'm having the same issue. My Fitbit charge 3 keeps saying "syncing is taking a while. Sit tight." and then only my steps show up but despite that, the app says my last sync was 5 days ago and all the data I've logged, including steps, isn't in the history. I've done everything: restarted both my Fitbit and my phone, un paired, re paired, deleted app and reinstalled, and yes, both my phone and app are updated and the latest versions. This is so frustrating I could scream!!!

[SunsetRunner]

I've got the same problem. Not sure what it is. 

[JoyceF]

I'm having the same problem 😕 

[Specy4eyes]

I've not been able to sync mine in nearly a month. Am currently trying to re-pair via Bluetooth but can't find on the app where to do that - can anyone help?? Thanks 

[JulsClef]

I live chatted with Fitbit help and ended up having to factory reset my Fitbit, which I wanted to avoid since it meant that is loose all my data since the last sync but it was the last thing we could try and now my Fitbit works. It just totally sucks that I couldn't sync even via my laptop. 

[JulsClef]

I don't think you re-pair in the app, you do today via your Bluetooth settings. 

[JulsClef]

*do it via your Bluetooth settings

[AnaFitbit]

Hi everyone!

Thanks for the details shared on your posts and for the troubleshooting performed before reaching out. I understand where you annoyance comes from.

@Curdles @JulsClef I contacted the Support team and they informed me that your are already in contact with them about this. Please follow their instructions and reply back to them so you can receive help.

@Specy4eyes @JoyceF @SunsetRunner if you haven't tried yet, please follow the steps on this link Why won't my Fitbit device sync?

Hope this helps. 

[Jannypops]

Hi...I'm having the same trouble.. Fitbit just will not sync with my android...I have this trouble quite often..

Mostly if it's after I've charged the Fitbit then when I replace on wrist it won't sync..

Do you know what the answer is..?

Did you get yours to work..?

I'm beginning to think they are a waste of time and money..

Thank you

[Jannypops]

Hi..yes..it's happening the same to me too... exactly how you describe..

I'm so cross...it's wasting my time..

I really think there's a fault with them..

Very poor customer service..

I really don't think they are worth the money..

For 2 + days no data... sometimes it gives me outrageous data... such as 23000 steps when I've been sitting for most of the day...

It's not very accurate..

It happens mostly when I remove for charging...

What have you done with yours now? Does it work ?

Thanks

Jan

[SunsetRunner]

Mine is working now. I had to reset my watch. However i did lose my steps. I did everything for the past two days of what the link said but it did not work. So the only option was to reset my watch. It is frustrating and I think Fitbit should look into this as alot of people are having the same problem

[AnaFitbit]

@Jannypops it's great to see you here. 

Thanks for your efforts in trying to solve this, if you haven't tried the troubleshooting steps provided in the link on my previous post, please try them. Those steps include a restart. 

@SunsetRunner thanks for the troubleshooting performed and for your feedback. I understand where your frustration comes from. I'm glad to know your Charge 3 is working fine again. 

See you around. 

[JulsClef]

I have a new problem now. Ever since the help from Fitbit support and resetting my charge 3 back to factory settings, my charge will recognize my exercise (such as a 35 minute walk or 42 minute run) but as soon as I sync to the app, the active minutes disappear and go back to zero!!!

[Purcelld]

I had the same problem with my Charge 3, just stopped syncing and absolutely nothing would make it sync again (I spent hours trying everything I could find on Google). I always had problems with it failing to sync over the years but just got used to resetting, stop/starting Bluetooth and the app, etc. etc. etc.. It was a pain but I persevered. Then came the day when nothing worked. I ditched it and my wife gave me hers which was much newer. Worked fine except for the same old issues from time to time. Now a few days ago this one has totally failed just like the first one. And like an idiot I spent hours trying everything suggested by Fitbit and Google. Now I've had it with Fitbit. This one is following the first one into the trash and I will never ever buy anything Fitbit again.

[JoyceF]

Hi, can you suggest another type of fitness tracker? Would really appreciate any suggestions. Thanks Sent from my Galaxy

[JulsClef]

@AnaFitbit can you offer any help? And please don't just post a link to common steps to help with syncing. I've exhausted every one. 

[SunsetRunner]

 @AnaFitbit @JulsClef is right. A link does not help at all. Esp when the customer service and help centre lacks helps and guidance. Surely this is a bigger issue that Fitbit needs to look into as a link won't help. 

We all have tried links and trouble shooting many times, and I know you're only trying to help but what you said is basic information that we all have tried. 

[Jannypops]

Hello....Thank you for your reply...Yes..I'm feeling the same way regarding my Fitbit watch....It's almost more trouble than its worth..Every time I take off my wrist or have to recharge it I have the same troubles....as you say....for hours and hours...It's a waste of our precious time isn't it..?Do you know where they are made.?Customer service is atrocious too..I would never recommend one..Thank youJan

Sent from Yahoo Mail on Android

[AnaFitbit]

Hi everyone!

@JulsClef @SunsetRunner @Jannypops thanks for your feedback. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

@JulsClef because you are already in contact with the Support team, I suggest keeping an open communication with them to get further assistance. 

@JoyceF @Purcelld @Jannypops thanks for your effort in trying to solve this. At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

I hope your issue is solved soon.