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Charge 3 not syncing with phone and losing time.

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‎09-27-2020 02:13 - last edited on ‎09-27-2020 14:47 by Fitbit Moderator

‎09-27-2020 02:13 - last edited on ‎09-27-2020 14:47 by Fitbit Moderator

hi i have emailed you earlier in the week and have not received a reply so thought I would try this forum.  My fit bit charge 3 is not syncing with the app.  I have tried to sync it with my phone, tablet, and computer.  The device finds the fitbit but is unable to sync with it, as a result it is losing time and not able to record any of my stats.  This has been for over a week now and I am keen to resolve this issue.  I have tried rebooting the fitbit and I have deleted and redownloaded the app on my devices.  Any help would be gratefully received.  Thanks 😊 

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‎09-27-2020 04:40

‎09-27-2020 04:40

I am having the same issue. I am came on here looking for help. I did the firmware update may 1-2 weeks ago and I feel like the issue started after that. Please let me know if you learn anything. 

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