Charge 3 not syncing

[Kvcbrunson]

As of tonight, my Charge 3 stopped syncing. Went through all of the troubleshooting steps to no avail. It tracked until about 8 pm and then just stopped.

Moderator edit: updated subject for clarity. 

[laiken]

My fitbit will not sync either.  Everything displays properly on the watch, but will not sync with the app. Please help

 🙂

[Ghostiegirl]

Mines down as well and will not re sync to my phone. 

[Delmundo510]

Another user having these issues.

Fitbit Charge 3 is losing Bluetooth connection.  Less than a year in use.

I've tried all of the same troubleshooting tips, including updating my iPhone to iOS 14.1.

I can connect the device after

1  In the FitBit App - remove the Charge 3.

2. Reboot the Charge 3 tracker(from Settings|About)

3. Put it in the charger

4. Set up a new device process

- Usually I have to do "Set up a new device" 2 or 3 times because it pretty much hangs after "finding my tracker" the tracker doesn't always return the 4-digit code

I can get it connected but after a short time (can be minutes or an hour or so), the app indicates "Looking...." and cannot find the tracker again.

[Danielle003]

Same for me. I thought I would try to unpair it and pair it again......now I can not pair it at all!! So disappointed. I had 2 Versa's that totally died so thought I would get a charge 3 and it's only 8 months.

[Jaybee1965]

I can get the 4 digit code to pair then it hangs with error message "Sorry, the setup is taking longer than usual. Please be patient. We're on it!" Seems not from all the contributors here.

[Bammblebee17]

I did not get any code

 I've had this problem before and it was corrected through numerous phone calls. I don't recieve my text messages or emails. My Fitbit doesn't track my sleep and the watch is loosing time.

What do I do? Please help.

[CaptainKip]

Having the same issue...stopped syncing about Oct 8, 2020.

[SunsetRunner]

I am experiencing the same problem. I went through the steps to set the fitbit up and pair it with my phone. Nothing is working and it is still not syncing. 

[ZannieWalker]

This is exactly the same day and time mine stopped syncing with my phone! After two hours, over two days, on the phone with customer service, it is now working again!

1) The first thing I had to do was update the iOS to 14.1

2) Customer service had me restart my phone

3) Then my husband suggested I delete the Fitbit app from the phone, then “get” it again. It finally worked and all my data was saved!

Hope this helps someone!

[Danielle003]

Mine stopped on 10th October. Weird timing right? 

[Tigoz]

I have the same issue. Last sync was 10 October 2020, I note an app update on 13 October 2020. Have latest version on Charge 3, have reinstalled the Charge 3 fitbit app on my Android tablet, where it worked and the Charge 2 before it, now stops on paring. THE SAME HAPPENS ON MY ANDROID PHONE. I have followed all trouble shooting steps many times, very dissapointing indeed. There obviously is App. Device functional problem. FITBIT needs to step up or sales will go.

[banana325]

I have the same issues.  Does not sync to my phone, it's losing time, I don't receive text messages or emails, doesn't track my sleep or exercise.  I have had this Fitbit Charge 3 for about 10 months and it worked perfectly at first.  Very disappointed.  Now I can't even wear it as a simple watch because the time is incorrect.

[giorgiorighi]

ciao Andrea anche il mio charge 3 dall'ultimo aggiornamento non sincronizza più io ho...huawei mate 10 lite...anche il pannello delle registrazioni del sonno non trovo più

[lamuzza]

Same here - not syncing since a month or even longer. I have tried all the different procedures suggested by Fitbit, but after putting the four digits it load forever until it crush. Now my fitbit is even set 9 hours on the watch earlier than the actual time but I cant fix it until I sync it with a device.............

[SunsetRunner]

If there is a problem with the software for Charge 3 - clearly there is judging by the number of reports with the same issue - Fitbit should let their customers know. Or I’m wondering if it’s done on purpose forcing customers to update their device, call me cynical!  My Charge 3 has been updated and I have followed all the suggestions, reinstalling the app and everything else without resolving the issue. This is very frustrating. I am thinking of contacting the Consumer Affairs Bureau with a complaint about the failure by Fitbit to resolve these issues.

[AlisonP523]

Turns out they don't support any of the newer Samsung models so if anyone has those phones that is apparently part of the problem. I've talked to numerous support people today and none of them have given me any comfort that they are even working to add compatibility. Guess its time to switch to another company. 

[Danielle003]

Exactly what I get!

[AlisonP523]

Yes- mine has fallen out of sync with current time as well. So can't even use it as a watch any more! Trying to connect it to my windows computer because there is apparently an app for that as well but having no luck there either. Very disappointed with the support given the clear number of people having issues.