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Charge 3 not syncing

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‎10-31-2020 08:03 - last edited on ‎11-12-2020 13:09 by Fitbit Moderator

‎10-31-2020 08:03 - last edited on ‎11-12-2020 13:09 by Fitbit Moderator

Since updating my charge 3  I cannot sinc anything 

 

 

Moderator Edit: Clarified subject

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‎11-01-2020 10:19 - last edited on ‎01-24-2025 05:29 by Fitbit Moderator

‎11-01-2020 10:19 - last edited on ‎01-24-2025 05:29 by Fitbit Moderator

@Mandamoo72 It's great to see you in the Community! 

Let me help you with your Charge 3 not syncing. You can try the following:

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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