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Charge 3 not syncing

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‎03-20-2021 09:59

‎03-20-2021 09:59

If my Fitbit is connected to my phone, the phone battery is gone in one day. If I stop the Bluetooth to sync just once a day, it won't sync when I turn back on the Bluetooth. I have to delete the phone connection with the Fitbit and set the connection all over again. 

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‎03-22-2021 04:15

‎03-22-2021 04:15

@Leela85 Thanks for joining us! 

 

Thank you for troubleshooting this issue. I suggest you clear the link between your phone and your tracker by doing the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Hope this helps.

Alvaro | Community Moderator

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