07-09-2020 05:13 - last edited on 09-16-2020 08:40 by MatthewFitbit
07-09-2020 05:13 - last edited on 09-16-2020 08:40 by MatthewFitbit
My "new" Fitbit Charge 3, that was purchased in April, is not tracking anything. It's not working at all. What's the deal?
Moderator edit: format
Answered! Go to the Best Answer.
07-28-2020 06:13
07-09-2020 11:41
07-09-2020 11:41
Hi @MaryNek, welcome to the Fitbit Community forums.
I'm sorry to see that you've been having trouble with your Charge 3 not tracking your activity.
Could you please provide a few extra details? Do you mean that your device is not tracking daily information like steps, heart rate, floors, or the device is tracking this information but it's not being synced or transferred to the Fitbit app?
I've also been informed that you already contacted the Customer Support team for further assistance with this or that you already have a case created with them. Let me know if receive a reply from them.
Keep me posted.
07-10-2020 04:53
07-10-2020 04:53
I had issues with syncing the device to my phone. I removed the Charge 3 and tried to reinstall and it wouldn't connect for days. I researched and tried again with success in connecting. Now, the fitbit doesn't function at all. Doesn't track anything. It's synced but not tracking.
07-10-2020 09:24
07-10-2020 09:24
Hi, thank you for your reply @MaryNek.
Before considering other options, please let me know if you already tried the standard restart procedure described here.
In addition, please check if you've also followed the steps listed here below to complete the long restart procedure:
Keep me posted on the outcome.
07-10-2020 16:33
07-10-2020 16:33
I did all you asked. It still does not keep track of anything. The time is even wrong. This device was suppose to help me, not cause so much stress.
07-11-2020 14:00
07-11-2020 14:00
Hello @MaryNek, thank you for your reply and confirming that you already tried all the suggested steps.
I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox.
Let me know about the outcome.
07-12-2020 04:15
07-12-2020 04:15
Thank you for trying to help.
07-28-2020 06:13
10-22-2020 10:24 - last edited on 10-23-2020 11:41 by DavideFitbit
10-22-2020 10:24 - last edited on 10-23-2020 11:41 by DavideFitbit
The Fitbit Charge 3 no longer tracks any movement. This is a known bug, they have known about it for over one month and it is still not fixed. A fitness tracker that does not track is worthless. Today I went for a bike ride, the person I was with tracked the ride to 27.5Km, My fitbit said it was 0.01 miles!
Moderator edit: format
10-23-2020 11:41 - edited 10-23-2020 11:41
10-23-2020 11:41 - edited 10-23-2020 11:41
Hi @TonyBeaumont, thank you for the feedback you've provided and confirming that you've been having the same problem with your Charge 3 not tracking any data.
I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them about this.
Let me know if you have further questions.
11-24-2020 06:11
11-24-2020 06:11
Im having this exact problem with my Fitbit charge 3. It was working fine until yesterday i noticed rapid battery drain. i charged it before bed, wore it to bed and waking up in the morning the battery was depleted. upon charging it again now it tracks nothing, no steps, no stairs, no sleep, no heart rate (even heartrate lights are off). It is syncing but no tracking is happening. I have
1. rebooted (over 10 times) both using the tracker under "about" and using the 8 second method while charging cable is connected.
2. I have cleared user data and re-paired the tracker to the app, but still nothing. it syncs but does not track any activity.
i dont know what else to try, been on the forums all day.
11-24-2020 09:57
11-24-2020 09:57
I have managed to fix my problem. On my phone I deleted the cache from the app ands also deleted all the app data and ran it again. Logged in and everything worked fine. That is on an android device where you can delete app data in the app manager.
You could delete the app and reinstall it as another option.
11-24-2020 13:32 - last edited on 11-26-2020 08:47 by DavideFitbit
11-24-2020 13:32 - last edited on 11-26-2020 08:47 by DavideFitbit
Unfortunately i have tried this and it has not worked out for me.
Moderator edit: format
11-26-2020 08:46
11-26-2020 08:46
That's good news, thank you for sharing this update @TonyBeaumont! 😀
@djsamomol, thank you for confirming that you already tried to restart multiple times and other troubleshooting steps. I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.
Let me know if you have further questions.