Charge 3 not tracking exercise automatically

[kathbarts]

Hi

My charge 3 hasn’t logged any exercise since last Thursday. It counts calories, steps, heart rate etc, but not exercise which should be automatic. 

Can you help? Thank you

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @kathbarts.

I am sorry to hear your Charge 3 tracker stopped tracking your exercises automatically. Thanks for the details shared and I am here to help. Your device automatically recognizes and records high-movement activities through the SmartTrack feature. SmartTrack recognizes activities based on the continuous movement of your arms. Sometimes, motions such as placing your arms on the bar of a treadmill, or pushing a stroller while you walk, may interrupt SmartTrack. Additionally, stopping in the middle of an exercise may interrupt the activity tracking.

By default, SmartTrack recognizes an exercise that lasts at least 15 minutes. If your activities aren't being recognized, lowering the time auto-exercise recognition setting to 10 minutes may help ensure they record properly:

1. Tap the Today tab, then tap the Exercise tile. 
2. Tap the gear icon in the top right.
3. Tap an exercise, and adjust the duration and make sure Auto-recognize is turned on. 

If the issue persists, please restart your device: How do I restart my Fitbit device?

For more information about how SmartTrack tracks activities, see How do I track my activity with my Fitbit device?

Let me know how it goes, I'll be around. 

[kathbarts]

Thank you for your message. I tried all the things you mentioned, but the exercise tracking has still got a gap from last Thursday to Wednesday, when it started tracking again.

It was showing at the weekend, but then disappeared. It has now started tracking again. I am disappointed that it seems unreliable as I have only had it for a month.

Regards

Sent from my iPhone

Moderator edit: personal info removed