Charge 3 not tracking sleep stages

[Libbytaloca]

For about a month now I never get the tracking that shows the REM, deep sleep, etc. Only gives me the old screen. Nothing has changed with my FITBIT. I have reset both ways available. 

Moderator edit: updated subject for clarity

[MarreFitbit]

Hi there @Libbytaloca, welcome to the Community Forums.Thanks for the details provided about how your Charge 3 is tracking your sleep and for troubleshooting this inconvenience prior to contacting us.

If you are not receiving sleep stages, I recommend considering the following:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

Keep in mind that you must see sleep stages in order to see your sleep score information. Please swipe left on the Sleep Score graph, here you can see information about your weekly sleep average and sleep duration. To get more detailed information, see: What's sleep score in the Fitbit app?

Note that we are aware of Sleep Score may take longer than usual to appear in the app. We’re currently working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

I hope this helps, give this a go and let me know if next time your Charge 3 provides you with your sleep data. 

[Libbytaloca]

Did all options. Sleep tracker still does not track REM, deep, light, etc

The notifications for text and phones calls are not working.
Not reading heart rate. 

All stopped working on December 1st. 

[MarreFitbit]

Hello @Libbytaloca, thanks for getting back. 

As a first approach, I'd like you to perform the following steps below for this situation:

• Switch the Heart Rate settings from On to Off and manually sync your Charge 3. To switch the heart rate settings on your Charge 3, from the main screen of your Charge 3, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Charge 3. To do so, open the Fitbit app, tap on the Account icon, tap on your Charge 3's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your Charge 3 once again. 
• Once it's done, restart your Charge 3 once again. To do so, press and hold the left button for 8 seconds while it is plugged into the charging cable as if it were charging. 
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

In regards to the notifications not coming through, please make sure that your Fitbit app is updated to latest version. If you recently updated to iOS 13, you may have to adjust some settings on your iPhone or iPad. For more information, see: How do I get notifications from my phone on my Fitbit device?

I hope this helps, let me know the outcome. 

[Libbytaloca]

I was only receiving simplified sleep details from since December 2. After following your procedure, last night I received the actual sleep stages. But...I am still not getting my notifications such as text, phone call, or emails. All my updates have been done. However I know a few other people that are not receiving theirs.

Have a Happy New Year!

Have a Blessed Day!
Libby Bustos
214-232-3967