Charge 3 not tracking steps accurately

[Lisalouise94]

Why is my Fitbit charge 3 not tracking my steps accurately, only brought it today and it went from 149-220 steps when I must have only walked 5 

Moderator edit: updated subject for clarity

[MarreFitbit]

Hey there @Lisalouise94, it's nice to see you around here!  If you're having discrepancy with your step count, first make sure the wrist placement settings are correct. Next, double check that you entered your height correctly. Since we use height to estimate your walking and running stride lengths, you may want to measure and manually adjust these values if your legs are longer or shorter than average.

Remember that the wrist trackers count steps depending on the movement of your arms, when you are driving or for example when your tracker is close to a fan. In these scenarios, your tracker counts steps due to the vibrations. 

To get more information about this, check the article: How accurate are Fitbit devices?

I know you've done this, but if after taking these factors into account you still think your tracker is significantly undercounting or overcounting steps, please try a step test:

1. Restart your tracker.

2. Put your wrist-based tracker on your wrist.
3. Walk 100 steps, making sure to count a step each time one of your feet hits the ground.
4. Pause, then check your tracker to see your step count.

Give this a shot and let me know the outcome! 

[andydennis22]

i’m also having big step count problems when ‘idle’ - it seems as though many others are having the same.  There is clearly a problem here but fitbit do not seem to want to own up to it! Please let me know if you are working on and are able to fix this with a firmware upgrade or not asap - failing that it’s going back to the shop next week! thanks

[MarkF72]

I purchased my charge 3 today and I am also having issues with the step counter.. it is saying I have done 100 steps while sitting watching TV.. this can’t be right.. this is not what I expected... Fitbit please help rectify this...

[maxxx77]

since the firmware update , my tracker is wildly inaccurate. after having it on the charger all night and putting it on iin the morning ,within one minute i was congratulated on 250 steps. i have been sitting on the couch for hours and it rapidly counts steps i havent taken. 

seems im not the only one. 

[KD1305]

I just bought the fit bit charge today.  It says that I've climbed 7 flights of stairs, but I've only climbed 2.  I noticed that while I was riding in the truck my floor count went from 2 to 7.  Is there any way to adjust the sensitivity settings?  The step count is wrong also.  I've manually reset stride length but that doesn't seem to be the issue.  I think that the device is extremely sensitive - there must be some kind of firmware update that could fix this.  The whole purpose in buying this was to track my steps and activity.  The fitbit charge 2 didn't have these issues.  Any ideas that you may have would be helpful.  Thanks.

[Snestler]

Walked over 500 steps and only 14 recorded

[Iwouldwalk500mi]

I am so irritated. I have been trying to get 5 miles in before bed every night and it keeps getting stuck at intervals and not counting steps for several minutes. And I've read things where it says it'll adjust, but it'll give you like 5 steps instead of the 60 you just did.