Charge 3 not vibrating for notifications

[Mark.O.Connor]

My charge 3 has stopped vibrating for  notifications like whatsapp, texts, calls or hitting daily step total. The silent alarm function still works but that's it. Less than 1 year old.

[EdsonFitbit]

Welcome to the Fitbit Community @Mark.O.Connor.

I'm sorry to hear that your Fitbit Charge 3 is not vibrating for notifications. Thank you for the information provided.

Please make sure the features Sleep Mode and Do Not Disturb (DND) are not enabled. For instructions on how to navigate your Tracker please visit this article.

Whether this doesn't help, please follow these troubleshooting steps to resolve issues with notifications.

If you have any question, please let us know.

[Mark.O.Connor]

Hi Edson, have done all of the above and reset my device and still not working.

[EdsonFitbit]

Thanks for your response @Mark.O.Connor.

In this case I would recommend setting up your Tracker as a replacement device:

1. Tap the Today tab, and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Whether this doesn't help, please provide me with the following information:

- What is the model of your cellphone?

- Where you syncing your Charge 3 on a different device?

- Do you see the notifications on your Fitbit Tracker's screen?

Please let us know if you have any question.