Charge 3 not vibrating when reaching goals

[CathB08]

Not vibrating when reached goals 

Screen not responding when tapped

Moderator edit: updated subject for clarity. 

[SunsetRunner]

Hello @CathB08 

It might help to restart you Charge 3 since the screen is unresponsive to touch. Here’s how: 

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
4. Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

I've also seen other posts where changing the clock face from the Fitbit app can bring the display back. You can try that as well. Just open the Fitbit App, tap your profile picture then scroll down and tap Charge 3 and change your clock face. 
😃 Please let me know if this resolved the issue and answered your question 

[CathB08]

Changed clock face and it worked once then non responsive again

[AndreaFitbit]

Thanks for getting back to us @CathB08 and for your assistance @SunsetRunner. I´m sorry to hear your Charge 3 is not vibrating and the screen is not responding.

I noticed that you already got in touch with our team and that you already received assistance.

Keep on visiting the forums. 

[CathB08]

Yes but not heard anything since my last email

[AndreaFitbit]

Thanks for getting back to us and for letting us know that you didn't hear anything since your last email @CathB08. 

I checked your case again and the best way to get help for this problem is to chat with us online or give us a call again. Click here to get connected.

See you around.